Refund policy

Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days from the date of purchase to request a return.

To be eligible for a return, your item must be in the same condition as you received it: undamaged, unmodified, unused, and in its original packaging. You'll also need the receipt or proof of purchase. If any unauthorised alterations are found to have been made to the item, the return will be refused. Once a part has been fitted or installed, it cannot be returned.

Please note:

  • If you buy the wrong item, change your mind, or fail to check the part number, you may return the item at your own expense. Unwanted orders will incur a 25% charge to cover carrier fees. This also includes failed deliveries after 3 attempts or refused orders at the point of delivery. This does not apply to faulty products.

To start a return, contact us at isparts@mail.com. Returns should be sent to the following address: Lydney Industrial Estate, 143C Harbour Rd, Lydney, GL15 4EJ. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged, or lost in transit. Faulty or damaged items will be replaced free of charge. If a replacement is unavailable, a full refund will be issued.

Warranty

All items come with a 30-day warranty from the date of purchase. The warranty covers the supplied part(s) only and expressly excludes:

  • Any consequential loss.
  • Fitting or labour charges.

Engine & Gearbox Warranty — Additional Terms

Engines and gearboxes are higher-value, more complex components, so the following additional terms apply on top of our standard 30-day warranty:

  • All engines and gearboxes are supplied drained of oil. The correct oil (type and quantity, per manufacturer spec) must be added before starting or testing the unit — running it dry, even briefly, will cause damage that is not covered under warranty.
  • The timing belt (or timing chain, where applicable) must be replaced prior to fitting, along with the water pump where driven by the timing belt. Failure to do this will invalidate your warranty.
  • Dated photo or video evidence of the engine/gearbox at the point of removal from packaging, and during installation, is compulsory for all warranty claims. Claims submitted without this evidence will not be accepted.
  • Engines and gearboxes must be fitted by a qualified mechanic or garage. A copy of the fitting invoice is also required to support any warranty claim.
  • Ancillary or service parts supplied alongside an engine (such as turbos, injectors, sensors, or pumps) are not covered by warranty unless explicitly stated at the time of sale — these are supplied free of charge and are not warranted separately from the main unit.
  • As with all parts, this warranty covers the cost of the part only — labour, fitting, removal, and diagnostic costs are not included.

Refunds

Once we've received and inspected your return, we'll let you know whether the refund is approved. We aim to process approved refunds within 1–2 working days, and no later than 10 business days from approval, back to your original payment method. If more than 15 business days have passed since your return was approved, please contact us at isparts@mail.com.

Additional Notes

  • Parts must be fitted by a qualified professional. Where fitting requirements are specified above (particularly for engines and gearboxes), failure to follow them will invalidate the warranty for that part.
  • Refunds for products returned due to buyer error will not include the original delivery charge. See our [Delivery policy] for more on delivery costs.

If you have any further questions about our Warranty and Returns Policy, please contact us at isparts@mail.com.